Carpet Cleaning Frequently Asked Questions

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Frequently Asked Questions

1.     What are those ugly black lines around the baseboards and under doorways?

2.     How safe are your cleaning and protection methods?

3.     Do you guarantee your work?

4.     Are you registered with the Better Business Bureau?

5.     Are you insured?

6.     What process do you use to clean carpet?

7.     How long does the carpet take to dry?

8.     I've heard it's best to put off having your carpet cleaned as long as possible, is this true?

9.   Should I have my carpet dry cleaned or steam cleaned? 

10.   Does your cleaning process soak the backing of the carpet?

11.   Can you get the pet odor out of my carpet?

12.   What does it mean to "clean to the standards?"

1) What are those ugly black lines around the baseboards and under doorways?
If you have light colored carpet, you may have experienced these dark lines that appear on the carpet. This soiling is called filtration soiling because it comes from air passing through the carpet as it is attempting to get through the crack between the carpet and the baseboard or under a closed door. As the air passes through the edge of the carpet pile, this microscopic soiling is deposited there (hence the term filtration soiling). This occurs over a significant period of time and is not noticed until a build up has occurred.

This type of soiling is difficult to remove because the soil particles are so fine that they penetrate deep into the carpet pile, sometimes into the backing of the carpet. Can it be removed? Sometimes. With special products, time and effort, reasonable results can sometimes be achieved. To help prevent filtration soiling, vacuum and wipe the edges of the carpeting on a regular basis. Be careful around the tack-strip on the edge of the carpeting, it could nick your fingers!

For a printable version, including pictures of this article, click Here!

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2) How safe are your cleaning and protection methods?
We use only the highest quality, safest green cleaning solutions on the market.

back to top


3) Do you guarantee your work? 
  We give you our Unique personal "Triple Guarantee" in writing...

100% Risk Free Money Back Guarantee:  If for any reason you're not absolutely delighted with our services, we'll refund your money. We don't want anybody in our community that feels they paid for something they did not get! 

  100% Stay Gone Guarantee:
  
If we got it out, it should stay out. But just in case, if for any weird reason anything comes back, we'll clean it again for FREE.

  7 Days Stay Clean Guarantee:  If a catastrophe happens to your recently cleaned carpet, upholstery or hard floors, within the 7 days after we clean it, don't worry! We will come back & spot clean for no charge.
 

I want you to have peace of mind when you use my services. If you haven't used my services before, and one of my clients hasn't referred you, then you haven't experienced first hand, how I turn tired, dirty carpets, upholstery hard floors and more, back into the cleanest and healthier piece of investment that you ever bough and loved.
I know I can perform -- but you don't ... yet! So I've designed my guarantee to make sure that you have absolutely no risk in trying me out. I couldn't afford to give you this guarantee if I were an untrained, unethical, poor-quality, brush-the-dirt-off-the surface, type of cleaner.

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4) Are you registered with the Better Business Bureau?
We are registered with the Better Business Bureau of Charlotte NC & Boca Raton FL, as well as many other industry organizations. Like: (Angie's List, IICRC, Merchant Cycle, Chamber of Commerce, Yellow pages Super Guarantee, Ethical Services and more...) 

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5) Are you insured?

Of course! I like to keep not only my clients protected, but my self as well.
 

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6) What Process do you use to clean carpet?

We are experienced in all methods of cleaning and restoration according to the manufacturer recommendations. Most of the carpet cleaning provided is done with the "truck-mounted hot water extraction" (Steam Cleaning) method. For a list of manufacturers and their cleaning recommendations, visit Manufacturer's Recommendations and Spotting Tips.

back to top


7) How long does the carpet take to dry?
The normal drying time of most carpets we've cleaned is 1 hour or less. The carpet will only be damp to the touch. Depending on density of carpet, weather conditions, room temperature, air flow, overall conditions and if stain protector was applied, this time can slightly vary.

back to top


8) I've heard it's best to put off having your carpet cleaned as long as possible, is this true?
No. In fact, many of the major carpet mills today recommend professional cleaning at least once per year. The build up of soil, bacteria..., in your carpet in combination with foot traffic creates abrasion that breaks down your carpet's fibers. The higher the traffic in a given area, the more often the carpet will need cleaning.

back to top


9) Should I have my carpet dry cleaned or steam cleaned?
As mentioned earlier, most major carpet manufacturers recommend truck-mounted Deep hot water extraction (Steam Cleaning) as the preferred method. Deep Hot-water extraction done properly by a certified trained technician removes more soil and spots than dry cleaning methods.

If you have a situation that requires dry cleaning or that's just your preference! Again, we are experienced in various dry cleaning applications. We also carry dry cleaning equipments and solutions in our van, and can apply that method as well.

back to top


10) Does your cleaning process soak the backing of the carpet?
No, although our process rinses the carpet deep down, moisture does not penetrate the backing of the carpet. With our powerful truck-mounted equipment, your carpet is thoroughly rinsed, but left only damp to the touch.

back to top


11) Can you get the pet odor out of my carpet?
Pet odor is a very common problem. At Absolute Resurface we can help you deal with your pet challenges. From minor problems with our new extracting tool, to major headaches, we can help you find the solution that works best in a more reasonable and affordable way.

The problem with pet odor is that it can be much deeper than it first appears. Pet urine can easily soak through the backing of the carpet into the padding underneath. In more severe cases the urine can penetrate into the sub-floor beneath the padding. This creates a problem that is multi-layered.

The urine also provides for the growth of bacteria. This, in turn, contributes to a worsening of the odor problem and can contribute to permanent color loss of the carpet fiber.

To eliminate this problem the urine must be removed or neutralized from each of the layers effected. If the contamination is limited to only the face yarn of the carpet then the cleaning itself may effectively remove the odor. In more severe cases a urine neutralizer may be applied.

In the most severe cases, replacement of the carpet padding, treatment of the under-side of the carpet and the sub-floor may be required. Even replacement of the carpet, sometimes is necessary to guarantee complete odor removal .

Left untreated over a period of time pet odor can become absorbed into many of the porous materials in your home. Draperies, sheet rock, upholstered furniture, base-boards, even the concrete foundation are just a few of the materials that can absorb these odors.

At Absolute Resurface we offer a range of solutions to help you with your pet odor problems. In the long run, however, it may be more a matter of proper maintenance instead of total elimination. After all, we love our pets and want to keep them a part of our family. Pet ownership adds to the challenge of maintaining a clean and healthy home. At Absolute Resurface we can help you meet those challenges.


See our "Pet Odor Damage Treatment" at the "Services" page for more information.

back to top


12) What does it mean to "clean to the standards?"
In 1992, representatives from the carpet manufacturing industry, the carpet cleaning industry, and the federal government all agreed upon a common set of standards for the carpet cleaning industry. These standards are now referred to as the CRI standards. Absolute Resurface, Inc offers all of these methods and can select the process that's right for your needs.

It was agreed that each of these cleaning processes should include these common steps:

1.     Pre-Vacuum

2.     Pre-treat spots, stains and heavily soiled areas

3.     Hot Water Extraction

4.     A thorough rinse

5.     Furniture Moving

6.     Complete Drying within 24 hours

Cleaning your carpet in accordance to these industry standards will help assure that you'll get a quality cleaning job.

Our "Cleaning Service Value Packages" exceeds these specifications. In addition to the steps we take, we have a powerful truck-mounted equipment, combined with our exclusive "Ultra-Dry Zero Residue" process, that reduces drying time to only 1 hour or less, for a long lasting healthy, fresh clean feeling .

back to top

Frequently Asked Questions

1.     What are those ugly black lines around the baseboards and under doorways?

2.     How safe are your cleaning and protection methods?

3.     Do you guarantee your work?

4.     Are you registered with the Better Business Bureau?

5.     Are you insured?

6.     What process do you use to clean carpet?

7.     How long does the carpet take to dry?

8.     I've heard it's best to put off having your carpet cleaned as long as possible, is this true?

9.   Should I have my carpet dry cleaned or steam cleaned? 

10.   Does your cleaning process soak the backing of the carpet?

11.   Can you get the pet odor out of my carpet?

12.   What does it mean to "clean to the standards?"

1) What are those ugly black lines around the baseboards and under doorways?
If you have light colored carpet, you may have experienced these dark lines that appear on the carpet. This soiling is called filtration soiling because it comes from air passing through the carpet as it is attempting to get through the crack between the carpet and the baseboard or under a closed door. As the air passes through the edge of the carpet pile, this microscopic soiling is deposited there (hence the term filtration soiling). This occurs over a significant period of time and is not noticed until a build up has occurred.

This type of soiling is difficult to remove because the soil particles are so fine that they penetrate deep into the carpet pile, sometimes into the backing of the carpet. Can it be removed? Sometimes. With special products, time and effort, reasonable results can sometimes be achieved. To help prevent filtration soiling, vacuum and wipe the edges of the carpeting on a regular basis. Be careful around the tack-strip on the edge of the carpeting, it could nick your fingers!

For a printable version, including pictures of this article, click Here!

back to top


2) How safe are your cleaning and protection methods?
We use only the highest quality, safest green cleaning solutions on the market.

back to top


3) Do you guarantee your work? 
  We give you our Unique personal "Triple Guarantee" in writing...

100% Risk Free Money Back Guarantee:  If for any reason you're not absolutely delighted with our services, we'll refund your money. We don't want anybody in our community that feels they paid for something they did not get! 

  100% Stay Gone Guarantee:
  
If we got it out, it should stay out. But just in case, if for any weird reason anything comes back, we'll clean it again for FREE.

  7 Days Stay Clean Guarantee:  If a catastrophe happens to your recently cleaned carpet, upholstery or hard floors, within the 7 days after we clean it, don't worry! We will come back & spot clean for no charge.
 

I want you to have peace of mind when you use my services. If you haven't used my services before, and one of my clients hasn't referred you, then you haven't experienced first hand, how I turn tired, dirty carpets, upholstery hard floors and more, back into the cleanest and healthier piece of investment that you ever bough and loved.
I know I can perform -- but you don't ... yet! So I've designed my guarantee to make sure that you have absolutely no risk in trying me out. I couldn't afford to give you this guarantee if I were an untrained, unethical, poor-quality, brush-the-dirt-off-the surface, type of cleaner.

back to top


4) Are you registered with the Better Business Bureau?
We are registered with the Better Business Bureau of Charlotte NC & Boca Raton FL, as well as many other industry organizations. Like: (Angie's List, IICRC, Merchant Cycle, Chamber of Commerce, Yellow pages Super Guarantee, Ethical Services and more...) 

back to top


5) Are you insured?

Of course! I like to keep not only my clients protected, but my self as well.
 

back to top


6) What Process do you use to clean carpet?

We are experienced in all methods of cleaning and restoration according to the manufacturer recommendations. Most of the carpet cleaning provided is done with the "truck-mounted hot water extraction" (Steam Cleaning) method. For a list of manufacturers and their cleaning recommendations, visit Manufacturer's Recommendations and Spotting Tips.

back to top


7) How long does the carpet take to dry?
The normal drying time of most carpets we've cleaned is 1 hour or less. The carpet will only be damp to the touch. Depending on density of carpet, weather conditions, room temperature, air flow, overall conditions and if stain protector was applied, this time can slightly vary.

back to top


8) I've heard it's best to put off having your carpet cleaned as long as possible, is this true?
No. In fact, many of the major carpet mills today recommend professional cleaning at least once per year. The build up of soil, bacteria..., in your carpet in combination with foot traffic creates abrasion that breaks down your carpet's fibers. The higher the traffic in a given area, the more often the carpet will need cleaning.

back to top


9) Should I have my carpet dry cleaned or steam cleaned?
As mentioned earlier, most major carpet manufacturers recommend truck-mounted Deep hot water extraction (Steam Cleaning) as the preferred method. Deep Hot-water extraction done properly by a certified trained technician removes more soil and spots than dry cleaning methods.

If you have a situation that requires dry cleaning or that's just your preference! Again, we are experienced in various dry cleaning applications. We also carry dry cleaning equipments and solutions in our van, and can apply that method as well.

back to top


10) Does your cleaning process soak the backing of the carpet?
No, although our process rinses the carpet deep down, moisture does not penetrate the backing of the carpet. With our powerful truck-mounted equipment, your carpet is thoroughly rinsed, but left only damp to the touch.

back to top


11) Can you get the pet odor out of my carpet?
Pet odor is a very common problem. At Absolute Resurface we can help you deal with your pet challenges. From minor problems with our new extracting tool, to major headaches, we can help you find the solution that works best in a more reasonable and affordable way.

The problem with pet odor is that it can be much deeper than it first appears. Pet urine can easily soak through the backing of the carpet into the padding underneath. In more severe cases the urine can penetrate into the sub-floor beneath the padding. This creates a problem that is multi-layered.

The urine also provides for the growth of bacteria. This, in turn, contributes to a worsening of the odor problem and can contribute to permanent color loss of the carpet fiber.

To eliminate this problem the urine must be removed or neutralized from each of the layers effected. If the contamination is limited to only the face yarn of the carpet then the cleaning itself may effectively remove the odor. In more severe cases a urine neutralizer may be applied.

In the most severe cases, replacement of the carpet padding, treatment of the under-side of the carpet and the sub-floor may be required. Even replacement of the carpet, sometimes is necessary to guarantee complete odor removal .

Left untreated over a period of time pet odor can become absorbed into many of the porous materials in your home. Draperies, sheet rock, upholstered furniture, base-boards, even the concrete foundation are just a few of the materials that can absorb these odors.

At Absolute Resurface we offer a range of solutions to help you with your pet odor problems. In the long run, however, it may be more a matter of proper maintenance instead of total elimination. After all, we love our pets and want to keep them a part of our family. Pet ownership adds to the challenge of maintaining a clean and healthy home. At Absolute Resurface we can help you meet those challenges.


See our "Pet Odor Damage Treatment" at the "Services" page for more information.

back to top


12) What does it mean to "clean to the standards?"
In 1992, representatives from the carpet manufacturing industry, the carpet cleaning industry, and the federal government all agreed upon a common set of standards for the carpet cleaning industry. These standards are now referred to as the CRI standards. Absolute Resurface, Inc offers all of these methods and can select the process that's right for your needs.

It was agreed that each of these cleaning processes should include these common steps:

1.     Pre-Vacuum

2.     Pre-treat spots, stains and heavily soiled areas

3.     Hot Water Extraction

4.     A thorough rinse

5.     Furniture Moving

6.     Complete Drying within 24 hours

Cleaning your carpet in accordance to these industry standards will help assure that you'll get a quality cleaning job.

Our "Cleaning Service Value Packages" exceeds these specifications. In addition to the steps we take, we have a powerful truck-mounted equipment, combined with our exclusive "Ultra-Dry Zero Residue" process, that reduces drying time to only 1 hour or less, for a long lasting healthy, fresh clean feeling .

back to top

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